- I understand that 3 times per year my credit card will automatically be billed for the retail price of the wine less my club discount on club shipments, plus any applicable taxes and shipping.
- Membership changes/cancellations must be made in writing at least 2 weeks prior to the next shipment-email is accepted. Processed club shipments will not be refunded.
- I understand that, after the first 3 shipments I can cancel my membership with no fee. Cancellation prior to these 3 shipments for any reason will be charged a flat fee of $100.
- One shipment every three shipments (a year) may be skipped. 2 or more shipments in a 3 shipment period is prohibited.
- All website wine club sign ups will be shipped the most recent club shipment
- Wine club benefits are not transferable.
- Declined Master Somm members that do not update their payment will lose their vine number after one shipment.
- There are no substitutions on club selections.
- Pick up customers may enjoy a window of 60 days from processing shipments, after which time the wine will automatically be shipped to the address on file. Shipping charges will apply.
- Brian Arden’s main form of communication with our members is email. Pre-shipment notifications will be sent to members at least 2 weeks prior to processing.
- It is the club members responsibility to notify us of changes to their accounts: which include, but is not limited to email address, telephone numbers or shipping address. Non-notification may result in return, redirect or reshipment fees.
- Please keep in mind that orders may take 7-10 days to be processed prior to shipping. Rates include proper packing, adult signature fee, area surcharge, residential charge and fuel surcharge. Insurance included up to $100.
- Wine shipments must be signed for by an adult 21 years of age of older.
- To avoid return, redirect or reshipment fees, a business address is preferred.
- We cannot ship to P.O. Boxes.
- To keep shipping costs down, all shipments are shipping UPS ground. We may automatically hold shipments during times of extreme weather to protect your investment.
- Wine is guaranteed when signed for on a first delivery attempt. Delayed receipt of shipments becomes the responsibility of the club member. Reshipment and return fees will apply.
- If after wine is returned (or the customer does not pick up their wine within the 60 day time allotment) and the customer will not pay to ship/reship, the wines will be donated and no refund will be offered.